Return and Refund Policy

Trendify Return & Refund Policy

At Trendify, we want you to love every purchase you make. If you're not completely satisfied with your order, we’re here to help with our easy and hassle-free return and refund process.

Returns:

• Eligibility: Items are eligible for return within 30 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unworn, and with all tags attached.
• Exclusions: Sale items, personalized/customized products, and gift cards are non-returnable.
• Return Process: To initiate a return, simply contact our customer service team at [email address] or visit our website’s return portal. Once your return is approved, you’ll receive instructions on how to send the item back.
• Return Shipping: The customer is responsible for the cost of return shipping unless the item is defective or we made an error in your order. We recommend using a trackable shipping service for returns.

Refunds:

• Processing Time: Once we receive your returned item, please allow 5-7 business days for us to process your refund. Refunds will be issued to the original payment method used at the time of purchase.
• Partial Refunds: In certain cases, such as damaged or opened items, we may offer a partial refund instead of a full refund.
• Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).

Exchanges:

• If you would like to exchange an item for a different size, color, or style, please return the original item and place a new order on our website.

If you have any questions or need assistance with a return, please don't hesitate to contact our customer support team at [email address/phone number]. We're here to make your shopping experience seamless and satisfying!

Thank you for shopping with Trendify!